Your Maintenance offering entitles you to access Runner EDQ technical support expertise Monday – Friday from 9 am – 6 pm (Eastern Time). Note: We do have after hours support available for Emergency instances only (e.g. Production is down). Runner EDQ’s technical support is designed to maximize uptime and reduce your internal IT costs. Our Enterprise Customer Support organization is dedicated to resolving your issues quickly and effectively. We view every support engagement as an opportunity to demonstrate our commitment to customer satisfaction. You can count on us to help you receive the most from your Runner EDQ technology investments. Please refer to the information below for more about Runner EDQ’s enterprise technical support.